Thank you for choosing to shop at Aromacof! We are committed to providing you with quality products and services. If you are not completely satisfied with the product you purchased, you can return or exchange the product according to our return policy. The following are the return terms for all products on our website (including but not limited to Knitted Suit, Knitted Dress, Knitted Skirt, Bottoming Shirt, Knitted Coat, etc.):

1. Return Conditions

  • Goods in good condition: We only accept returns of unused, unwashed, undamaged products with original packaging, labels and tags.
  • Return Time: You can apply for a return within 14 days after receiving the product. Products that are more than 14 days old will not be accepted for return.
  • Non-returnable items: The following items are not returnable or exchangeable once sold:
  • Return application: Please contact our customer service team before returning the product, and apply for a return via email or online customer service.

2. Return process

  • Step 1: During the return period, contact Aromacof customer service team and provide the order number, reason for return, and photos of the returned product (if there are any damage, defects, etc.).
  • Step 2: After customer service confirms the return, we will provide you with the return address and return instructions.
  • Step 3: Please make sure the returned product is in the original packaging and send it back together with the return application. We recommend using a trackable courier service to ensure a smooth return.
  • Step 4: After receiving and checking the returned goods, we will process your refund within 7 working days.

3. Refund Policy

  • Refund Method: The refund will be refunded to the original payment method, and the refund amount includes the purchase amount of the goods itself, excluding shipping costs (unless the goods have quality problems or are sent in the wrong way).
  • Refund Time: Refunds are usually processed within 7 working days after the returned goods arrive at our warehouse. The specific arrival time may vary depending on the payment platform, usually 1-7 working days.

4. Product Defects or Wrong Shipments

  • If the goods you received have quality problems, are damaged, or do not match the order (such as wrong color, style, size, etc.), please contact our customer service as soon as possible. We will provide you with free return and exchange services, and bear the relevant postage costs.

5. Customer Responsibilities

  • Product Inspection: Please check the goods as soon as possible after receiving them to ensure that the goods are consistent with your order. If there are any problems, please contact us within 7 days after receiving the goods so that we can handle it for you as soon as possible.
  • Return Postage: For returns without quality issues, customers are responsible for the return postage. We recommend choosing a courier service that can be tracked.

6. Special Reminder

  • The returned goods should be in the same condition as when you received them. We reserve the right to refuse returns, especially if the goods show signs of use or are damaged.
  • If you have any questions or concerns during the return process, please feel free to contact our customer service team and we will be happy to help you.

Contact us

Email:[email protected]